Privacy Policy

MONTENEGRO HEALTH TOURISM is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information

when you visit our website www.montenegrohealthtourism.com,

1. Information We Collect

We may collect the following types of personal information:

Personal identification data: Name, surname, date of birth, nationality, passport/ID details.
Contact information: Email address, phone number, address.
Medical information (only if necessary and with your consent): Health records, medical history, treatment preferences.
Travel information: Flight details, accommodation, and transport arrangements.
Technical data: IP address, browser type, operating system, cookies, and browsing behavior.

2. How We Use Your Information

We process your personal data for the following purposes:

To provide health tourism services, including organizing medical treatments, travel, and accommodation.
To communicate with you regarding inquiries, appointments, or travel arrangements.
To ensure compliance with applicable legal and regulatory requirements.
To improve our website, services, and customer experience.
For marketing purposes (only with your consent).

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Your consent.
Performance of a contract (when we provide services you request).
Compliance with legal obligations (e.g., tax or medical regulations).
Legitimate business interests (improving services, security, fraud prevention).

4. Data Sharing & Disclosure

We may share your information with:

Medical institutions and clinics: Only the necessary data to organize your treatment.
Travel and accommodation providers: To arrange flights, transfers, and stays.
Legal and regulatory authorities: If required by Montenegrin or EU law.
Service providers: IT, marketing, and administrative partners who help us operate our business (bound by confidentiality agreements).

We never sell your data to third parties.

5. Data Storage & Retention

Your personal data will be stored securely on servers within the EU/EEA.
Medical and personal records will be kept only as long as necessary for the purpose they were collected or as required by law.
Once retention periods expire, your data will be securely deleted.

6. Your Rights

As a data subject under GDPR (General Data Protection Regulation), you have the right to:

Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Lodge a complaint with the Montenegrin Data Protection Authority or another EU supervisory authority.

7. Cookies & Tracking

Our website uses cookies to improve functionality, analyze traffic, and enhance user experience. You can manage or disable cookies in your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. International Transfers

If your personal data is transferred outside the EU/EEA, we ensure adequate safeguards in compliance with GDPR.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

MONTENEGRO HEALTH TOURISM

SLOBODE STREET 45

8100 PODGORICA, MONTENEGRO

montenegrohealthtourism@gmail.com

+38269267221